Field Service Manager

ELK GROVE VILLAGE, IL
Full Time
Mid Level

PMI Kyoto Packaging Systems is looking for a Field Service Manager to join our team in our Elk Grove Village office!

PMI Kyoto Packaging Systems has been an industry leader in the packaging industry for over twenty years. We provide high end, custom machinery to a diverse, international clientele including many Fortune 500 companies. We are a dynamic and rapidly expanding company with great growth opportunity within our own staff. We take great pride in doing our manufacturing capabilities and we do all our assembly in-house.

Job Summary:

Candidate will supervise Service Techs and assist Aftermarket Manager in addressing customer needs in an efficient and timely manner.

Responsibilities: 

  • Oversee and manager a team of Service Techs and escalate any concerns to Aftermarket Manager as needed; assist in scheduling, coordinating, and resolving service and travel issues.
  • Train direct reports using the appropriate job description and other tools as applicable. 
  • Be a leader amongst your department and provide support to your team; oversee the day-to-day of the staff.
  • For any discrepancy with parts, the issue must be escalated per purchasing policy for further investigation and timely resolution to your manager.
  • Develop and foster relationships with existing customers and address any needs as appropriate, visit the customers as needed. (Ability to travel when needed).
  • Establish the culture of safety first; support train employees in safety and enforce company policies.
  • Responsible for leading the service personnel to complete the tasks as instructed and coordinating travel needs.
  • Work closely with other departments to set priorities and communicate progress and needs.
  • Mentor the team for cross functional training and provide technical advice and support for departmental growth.
  • Participate and support continuous improvement activities as well as on specific problem-solving opportunities to meet demand.

Requirements:

  • High School Diploma or equivalent is required. 
  • Bachelor’s degree preferred, certification a plus.
  • Experience in automation industry with Packaging machinery, capital equipment, parts, and services preferred (2+ years)
  • Experience with PLC based Industrial Controls preferred (2+ years)
  • Prior supervisory and service experience preferred (2+ years)
  • Ability to read and understand blueprints and schematics.
  • Mechanical Assembly knowledge and skills.
  • Knowledge of Controls Engineering (Rockwell Automation, Mitsubishi, etc)
  • Ability to understand how an equipment “should” perform – and potential solutions to resolve abnormalities.
  • Solid mathematical skills required: Ability to calculate in all units of measure and apply formulas.
  • Intermediate computer skills required: Outlook, Excel, and other programs to be utilized proficiently.

Benefits:

  • Health/Dental/Vision Insurances
  • Health Reimbursement Arrangement (HRA)
  • Life Insurance
  • Paid Time Off
  • 401(k) and 401(k) matching
  • Casual Dress Code

Schedule:

  • Monday to Friday

Company website:

PMI Kyoto Packing Systems has been and will continue to be an equal opportunity employer. All employment decisions are made without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. Discrimination against any employee or applicant based on any of these factors is prohibited.

If you need a reasonable accommodation to complete the application or hiring process, please contact a member of our Human Resources Department. 

* Recruiters – please do not reach out.

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